Return Policy - Crystalline Concepts by Michele
At Crystalline Concepts by Michele, your satisfaction is important to us. Due to the personal and energetic nature of our products, we maintain the following return policy:
Final Sale Items:
All essential oil rollers, lotions, and other body care products are final sale and cannot be returned or exchanged. These items are handcrafted and energetically infused, and for safety and hygiene reasons, we do not accept returns.
Other Products:
Returns or exchanges on other non-body care items (such as crystals, jewelry, or metaphysical tools) may be considered within 14 days of purchase, provided the item is unopened, unused, and in original condition.
• Proof of purchase is required.
• Return shipping is the responsibility of the customer (unless the item arrived damaged or defective).
Damaged or Incorrect Items:
If your item arrives damaged or you receive the wrong product, please contact us within 5 days of delivery at crystallineconcepts@yahoo.com, and we’ll be happy to resolve the issue.
Terms of Service
Crystalline Concepts by Michele
Effective Date: 5/5/25
By using our website, purchasing products, or booking services through Crystalline Concepts by Michele, you agree to the following terms and conditions:
1. Product Use & Disclaimer
Our products—such as essential oil rollers, lotions, crystals, and metaphysical tools—are intended to support spiritual and energetic wellness. They are not intended to diagnose, treat, or cure any medical condition. Always consult a healthcare provider before using any product if you are pregnant, nursing, or under medical care.
2. No Guarantees
Results from spiritual tools and energy healing vary by individual. While many experience deep relaxation, clarity, and transformation, we do not guarantee specific outcomes.
3. Service Agreement
When booking services (e.g., Reiki, IET, AromaTouch), you agree to:
• Arrive on time or notify us of cancellations at least 24 hours in advance.
• Understand that all services are non-refundable once rendered.
• Refrain from recording sessions without consent.
4. Return Policy
Essential oil rollers, lotions, and other body care items are final sale. For full details, see our Return Policy.
5. Intellectual Property
All content on our website, digital downloads, course materials, and product designs are the intellectual property of Crystalline Concepts by Michele. You may not reproduce, share, or resell them without written permission.
6. Privacy
We respect your privacy and will never share or sell your personal information. Any contact details you provide are used solely for order fulfillment and communication.
7. Limitation of Liability
Crystalline Concepts by Michele shall not be liable for any direct or indirect damages resulting from the use or misuse of our products or services.
8. Governing Law
These terms are governed by the laws of the state of New York. By engaging with us, you consent to these terms and the jurisdiction of local courts.
Privacy Policy
Crystalline Concepts by Michele
Effective Date: 5/5/25
At Crystalline Concepts by Michele, your privacy is sacred. This policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We may collect the following personal information when you:
• Make a purchase: name, email, shipping/billing address, and payment details
• Subscribe to our newsletter or email list
• Book a session or download digital content
• Contact us via form, email, or social media
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Send email updates, promotions, or newsletters (you can unsubscribe at any time)
• Provide customer support or respond to inquiries
• Improve our website, services, and offerings
We do not sell, rent, or share your personal data with third parties, except as required to fulfill orders (e.g., payment processors, shipping services).
3. Data Security
We use secure platforms and trusted third-party providers to protect your data. Your payment information is processed securely through encrypted connections.
4. Cookies & Tracking
Our website may use cookies to improve user experience and track website performance. You may disable cookies in your browser settings if you prefer not to be tracked.
5. Your Rights
You may request to view, edit, or delete your personal information at any time. Just contact us at crystallineconcepts@yahoo.com.
6. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from minors.
7. Updates to this Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.